1. Introduction
Luminate Community Management (“Luminate”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors to our website, luminatecm.com (the “Site”), and the clients and property owners we serve across Dubai, United Arab Emirates. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We collect information you voluntarily provide to us, such as when you submit an inquiry through our contact form. This may include your name, email address, phone number, and the contents of your message. We do not require you to create an account or provide payment information to use this Site.
Like most websites, our Site may automatically collect limited technical information (such as browser type, device type, and pages visited) through standard server logs and cookies, to help us understand how the Site is used and to keep it secure.
3. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and requests for property, owners association (OA), or community management services;
- Communicate with you about our services;
- Improve our Site and the services we offer;
- Comply with applicable legal and regulatory obligations in the United Arab Emirates.
We do not sell your personal information to third parties.
4. How We Share Information
We may share information with trusted service providers who help us operate our Site and business (such as our website hosting provider and form/email delivery services), solely for the purpose of providing those services to us. We may also disclose information where required by law or to protect our legal rights.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law.
6. Your Rights
Depending on applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the details below.
7. Cookies
Our Site may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings; please note that some features of the Site may not function properly if cookies are disabled.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Site and services are intended for business and property-related inquiries and are not directed at children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Luminate Community Management
Dubai, United Arab Emirates
Email: md@luminatecm.com
Effective date: September 2026